PNP – Portable North Pole‪™‬ 4+

Fourth Year Use - Gets Better!

This is my fourth year using PNP for my grandchildren. All were girls until this year when we got a surprise...a little boy! Now the fun begins with him! PNP has grown over the years to a fantastic interactive visit from Santa and his elves to your child’s living room, all without having to fight the crowds. With the issues going on this year, there is no worry about taking you child to see Santa as PNP has boosted the videos so there is more variety to choose from. You best way to go is to purchase the full package if you have more than one child as you can chose several video setups throughout the Christmas season, one on Christmas Eve and some for those adults in your life. Then during the year, get a special birthday video for the kiddos. I’m a grandmother who just loves this and have trusted the makers of PNP throughout the years. It’s nice to know there is an app that comes through with its promises...especially when it comes to children! Thank you PNP for your many years of beautiful memories! Grams

UPDATE: My 5th year using this wonderful app and it just keeps getting better! Keep adding new content and keep the price the same. Senior Citizens are on a very limit budget so things like this are very special when kept affordable. Thank you for another wonderful year!

Réponse du développeur ,

Wow! We love hearing stories like this one. Thank you so much for sharing your wonderful memories with PNP, we'll be sure to show our entire team! :) Have a wonderful holiday season.

Magic in the making for children and adults

This is the most perfect app for anybody it comes straight from Santa with all the magic he puts in
Even just a little details matter because it will make adults and children and everybody else’s day whether they believe in Santa Or not because this every year has two free videos for both child and adult and year around he has the one for everybody’s birthday but this little thing is so magical you know is the best team in the world because it will literally ask you a lot of things about your child or your adult like oh what a picture and know how to pronounce their name right and this is coming from someone who knows that Santa is this really real but I still have lots of fun and I still believe anyways this is also coming from an 18-year-old with disabilities I was born with hypoplastic left heart syndrome which means that the whole left side of the heart isn’t even there I was born with no spleen and I have Pacemaker and you know how must do your organs are on your left side mine are all on my right I have lots of disabilities and I am very delayed in my development but I can tell you that this app or even the website is great go and check out more than five more of a magic here in Santas portable North Pole

So upset in 2023

We have been using this app since 2016. This year it’s nothing but trouble. My renewal went through on December 12, but even before that while I still had a valid annual subscription, I wasn’t able to access any of the premium videos. After December 12 I was hopeful everything would work as expected. But nothing worked except for the two free videos, one for adults and one for children. I restored my purchases. I logged out and logged back in. I logged out and logged back in using different methods. I uninstalled the app and reinstalled the app. I tried conversing with the chat bot. I’ve sent three emails. I requested to cancel the subscription and then re-purchased it. I logged in a different way and tried to re-purchase it. Nothing is working. I am now $80 in and nothing has worked. No one will respond to me through the email address the chatbot pointed me to. We are days before Christmas and my children are very sad because Santa hasn’t reached out to them this year as he has done every year for the last 7 years. And, moms and dads know what I’m talking about, when your children are sad and you can’t fix it, it really stinks. To be clear, we have a really enjoyed this service in the past and I have paid for it for many, many years. The videos are expertly done. The final product is extraordinarily enjoyable. I just wish I could make some this year.

Réponse du développeur ,

Hello. We're very sorry to hear that you're experiencing these problems. Our intention is always to create magical and unforgettable moments. Has your problem been resolved? If not, you can contact the elves here: https://sanoma.portablenorthpole.com/hc/en/requests/new